Struggling to log in can be a frustrating experience for anyone.
We have created this troubleshooting guide to help you check the necessary basics, and to reset your access permissions if you are not able to log in using the standard procedure. Note that this guide assumes you have already created a LabXchange account.
To troubleshoot login difficulties for edX based accounts, click here.
Email/Password Accounts
If you are having difficulty logging in with an account which was created using an email address and password (as opposed to one based on an edX account) you will need to ensure that both of these pieces of information are correct.
If you are receiving an error when you enter your email address, the address is not currently associated with a LabXchange account. Check the address for any errors if you already have an account, or use the link provided to register.
If your find that you cannot remember your password, you can use the Recover Password option to re-set your password via the email address you used to register.
edX Accounts
Please follow each step of this guide in order, even if you have already completed one of these steps before.
Confirm your account activation
If you are struggling to log in immediately after creating your account, you may have missed the activation email. This email should have been sent to the email address you used to create the account.
Please follow these steps to activate your account:
- Search your email inbox for an email titled "Action Required: Activate your edX account" from the email address no-reply@registration.edx.org
Can't find the activation email? Read "Where's my activation email?" for further guidance. - Open that email and select Activate Your Account. This will redirect you to https://www.edx.org
Log into your edX account
You will need to log into your edX account before you can log into LabXchange. Since you might not use these details very often you may not remember the password you used for your edX account. You can follow the steps below to re-set your edX password at any time:
- Go to https://courses.edx.org/login.
If you are already logged in, please sign out first. - Use the Forgot password feature to reset your password. You will receive an email with further details explaining how to do this.
- Once you have reset your password, log in to edX with your account details.
Log into LabXchange
If you have logged into edX as part of the standard login procedure, your browser should automatically re-direct you to the LabXchange site to complete the process. The re-direct might fail if your network or security software prevents it. If that happens, please follow the next steps to complete your LabXchange login:
- Open a new tab and go to https://www.labxchange.org
- Select Log in from the upper right corner of the page, and then Continue with edX from the options provided.
You should be logged in now.
If you are still experiencing difficulties please contact us and we can help you investigate further.